Common questions, straight answers.

No. Our hosted plans include everything you need. Self-hosting requires a standard cloud server and the dependencies listed in our self-host guide.

Yes — Professional and above include team seats. Roles are Owner, Producer, Reviewer, and Viewer.

Settings → Subscription → Cancel. Effective at the end of the current billing period. Data export and deletion paths are self-serve.

Yes. Professional and above include team seats with defined roles — Owner, Producer, Reviewer, and Viewer — plus shared brand, voice, and media libraries so every production stays on-brand. Reviewers can sign off at each phase gate, and clients can be looped in for review. It's agency-grade collaboration without enterprise pricing.

Phase 1 (planning) generation runs ~30–90 seconds; allow 5–7 minutes wall-clock if you review the plan before approving. Phase 2 typically 2–10 minutes, Phase 3 1–3 minutes, Phase 4 1–8 minutes depending on length and vendor load. Phase 5 is instant (under a minute). End-to-end auto-approve usually completes in 10–20 minutes.

Yes. Regenerate one image, rewrite one script line, replace one clip — without re-rendering anything else.

Up to 12 minutes on Professional, up to 30 on Enterprise. Longer videos available on request.

Only on the Free plan. All paid plans are watermark-free.

Yes. The finished, publish-ready video is yours — and so is every asset behind it: the written script, the voiceover audio, and each scene the pipeline produced. They are downloadable alongside the final MP4. There is no lock-in: you own your work and can take it anywhere.

Yes. Upgrades are prorated and effective immediately. Downgrades apply at the next billing date.

No. Monthly allotments reset on your billing date. Volume add-ons help cover spikes.

Major credit cards via your local payment provider, plus invoiced ACH/SEPA for Enterprise.

See the refund policy — prorated within 14 days, plus credit-to-account for partial periods.

Default routing uses leading multimodal AI for image and video generation and premium voice synthesis. You can plug in additional providers.

No. We handle the AI for you — no accounts to create, no API keys to manage, no juggling models or providers. Failover between providers is automatic, and AI is billed at cost. Bringing your own keys is an optional advanced path if you prefer to manage providers yourself.

Yes. Bring keys for any supported AI provider. You're billed by the vendor; we don't markup AI cost.

Phase-confidence checks flag low-quality scenes for human review even in Auto-Approve mode. You can regenerate without burning the whole video.

Production uses your configured cloud object storage. Mode is switchable via settings.

Always. MP4 export is one click. CDN URLs are also available for direct embedding.

Twenty-four production languages for narration and subtitles. RTL languages (Arabic, Hebrew, Persian, Urdu) ship with correct script direction.

Yes — per-locale voice presets preserve gender and tone across translations.

Open the production from your dashboard and check the phase status — most stalls are temporary and resume on their own within a few minutes. If it is still stuck, use the Cancel & Retry button on the production page; this restarts only the failed phase, not the whole video, and does not consume an extra video credit. If the retry also fails, contact support@studiocut.video with the production ID and we will resolve it.

Vendor failover is built in. If the primary provider is degraded, traffic routes to the configured secondary.

Email support@studiocut.video or use the in-app feedback button.